Legal terms governing your use of viv77 gaming platform and services. Please read carefully before using our services.
By accessing, registering, or using the viv77 platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision contained herein, you must immediately discontinue use of our services and refrain from creating an account. These terms constitute a legally binding agreement between you (the "User" or "Player") and viv77 (the "Platform," "We," "Us," or "Our"). We reserve the right to modify these terms at any time, and continued use of our services following any changes constitutes acceptance of the revised terms.
For the purposes of these Terms & Conditions, the following definitions apply:
You must meet the following eligibility criteria to register and use viv77 services:
To access viv77 services, you must create a personal account by providing accurate, current, and complete information including but not limited to your full legal name (as it appears on your Indonesian KTP national identification card), date of birth, residential address, email address, and mobile phone number. You agree to maintain and promptly update your account information to ensure accuracy at all times. Each individual is permitted to hold only one (1) account on the viv77 platform. Creating multiple accounts, using false identities, or attempting to circumvent account restrictions constitutes a material breach of these terms and will result in immediate account suspension, forfeiture of all balances, and permanent ban from the platform.
viv77 operates under strict regulatory requirements and implements comprehensive Know Your Customer (KYC) procedures to prevent fraud, money laundering, underage gambling, and identity theft. You may be required to submit the following verification documents before your first withdrawal or at any time upon request: (a) a clear, legible copy or photograph of your Indonesian KTP (Kartu Tanda Penduduk) national identification card showing your full name, photograph, date of birth, and ID number; (b) proof of current residential address such as a recent utility bill, bank statement, or government correspondence dated within the last three months; (c) a selfie photograph of yourself holding your KTP next to your face for facial verification purposes. We reserve the right to request additional documentation or video verification if deemed necessary. Failure to provide requested verification documents within the specified timeframe may result in temporary account suspension and withdrawal restrictions until verification is completed.
You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. You must not share your login information with any third party, including family members, friends, or associates. You agree to immediately notify viv77 customer support if you suspect any unauthorized access to your account or any security breach. viv77 will not be held liable for any losses, damages, or unauthorized transactions resulting from your failure to maintain adequate account security or from your voluntary disclosure of login credentials to third parties.
Users are strictly prohibited from engaging in the following activities on the viv77 platform:
Violation of any prohibited activity may result in immediate account suspension, forfeiture of all account balances including deposits and winnings, and referral to appropriate law enforcement authorities where applicable.
viv77 accepts deposits and processes withdrawals through the following Indonesian payment methods: major Indonesian banks including BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia), and Bank Danamon; Indonesian e-wallet services including OVO, DANA, GoPay, ShopeePay, and LinkAja; and selected international payment cards including Visa and Mastercard, subject to bank approval and issuer acceptance. All transactions must be conducted in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000 per transaction. The minimum withdrawal amount is Rp 50,000 per transaction. Maximum transaction limits vary based on payment method and VIP tier status.
Deposits are typically credited to your viv77 account instantly upon confirmation from the payment provider. Withdrawal processing times vary by payment method: bank transfers to Indonesian banks (BCA, BRI, BNI, Mandiri) typically process within 5 to 15 minutes during banking hours (8:00 AM to 8:00 PM WIB, Monday through Friday), with weekend and holiday withdrawals processing within 2 hours; e-wallet withdrawals (OVO, DANA, GoPay, ShopeePay) typically process within 1 to 3 minutes, 24 hours a day, 7 days a week. VIP members at Platinum tier and above receive priority withdrawal processing with guaranteed maximum processing time of 1 hour regardless of payment method or time of request.
You may only deposit funds using payment methods registered in your own legal name that match the name on your viv77 account. Third-party deposits—payments made from accounts belonging to spouses, family members, friends, or business associates—are strictly prohibited and will result in immediate reversal of the deposit, account suspension, and potential permanent closure. All withdrawals will be processed only to the same payment method and account used for the original deposit, as part of our anti-money-laundering (AML) compliance protocols. If you wish to withdraw to a different account or payment method, you must provide additional verification documentation and receive explicit approval from viv77 compliance team.
viv77 offers various promotional bonuses to Users, including but not limited to welcome bonuses, reload bonuses, cashback offers, VIP loyalty rewards, tournament prizes, and seasonal promotions. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration dates, as detailed on the individual promotion page. Bonuses are intended for recreational players and may not be combined with professional or arbitrage betting strategies. We reserve the right to void bonuses, cancel winnings, and close accounts of users found to be abusing promotional offers or engaging in bonus hunting behavior.
Most bonuses carry wagering requirements, expressed as a multiple of the bonus amount (e.g., 10x, 15x, 20x) that must be staked before bonus funds or associated winnings can be withdrawn. For example, a Rp 100,000 bonus with a 15x wagering requirement requires total bets of Rp 1,500,000 before withdrawal is permitted. Different game categories contribute differently toward wagering requirement fulfillment: slots typically contribute 100%; live casino and table games may contribute 10% to 50%; sports betting contributions vary by odds (typically bets at odds of 1.75 or higher contribute 100%). Specific contribution rates are detailed on each promotion page. Wagering requirements must be completed within the specified timeframe (typically 30 days from bonus issuance) or the bonus and associated winnings will be forfeited.
viv77 offers sports betting markets on a wide range of sports including football (soccer), basketball, tennis, volleyball, badminton, esports, and others. All bets are accepted based on the odds displayed at the time the bet is placed and confirmed. Once a bet is confirmed, it cannot be cancelled, amended, or reversed except in cases of obvious system errors or technical malfunctions as determined solely by viv77. Bet settlements are based on official results declared by the governing sports body or league authority. In cases where official results are overturned or changed after initial settlement due to match-fixing investigations, doping violations, or administrative corrections, viv77 reserves the right to resettle bets according to the revised official outcome.
viv77 provides comprehensive betting coverage on Indonesian football including BRI Liga 1 (Indonesia's top professional league), Indonesian national team (Timnas Indonesia / Garuda) matches in international competitions such as FIFA World Cup qualifiers and AFF Championship, and Indonesian club competitions. Specific betting markets popular among Indonesian players include voor bola (Asian Handicap betting), mix parlay (accumulator bets combining multiple selections), Over/Under goals, Both Teams To Score (BTTS), correct score, and first goalscorer. Match postponements, cancellations, or venue changes will be handled according to each sport's specific rules as detailed in our comprehensive sportsbook rules document.
viv77 offers a comprehensive selection of online casino games including slot machines, live dealer casino games, table games, Teen Patti, Andar Bahar, Bingo, and crash games such as Aviator. All casino games utilize certified Random Number Generators (RNG) or live dealer systems audited by independent testing laboratories to ensure fairness and randomness. Return to Player (RTP) percentages for each game are displayed in the game information section. Players are responsible for understanding the rules of each game before placing real-money bets. Malfunctions void all pays and plays—in the event of technical errors, disconnections, or system malfunctions, viv77 reserves the right to void affected game rounds and refund original stake amounts.
viv77 operates a six-tier VIP loyalty program designed to reward consistent play and engagement: Bronze (entry tier), Silver, Gold, Platinum, Diamond, and Black Diamond (invitation-only). VIP tier status is calculated monthly based on total gaming turnover across all product categories. Each tier unlocks progressively superior benefits including higher cashback percentages (ranging from 0.3% at Bronze to 1.2%+ at Diamond and Black Diamond), faster withdrawal processing (priority queue for Platinum and above), personal account managers (Diamond and Black Diamond), exclusive VIP tournaments, birthday bonuses, and access to invitation-only events. VIP status may be downgraded if monthly turnover requirements are not maintained. Full VIP program terms, tier requirements, and benefit details are available on the VIP page of the viv77 website.
viv77 is committed to promoting responsible gaming practices and providing tools to help users maintain control over their gambling activities. We offer comprehensive responsible gaming features including deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, and self-exclusion options. Self-exclusion periods range from 24-hour cooling-off periods to permanent account closure. During active self-exclusion, your account will be locked and you will not be able to deposit, place bets, or access gaming services (existing balances may be withdrawn). To activate responsible gaming tools or request self-exclusion, contact our customer support team via live chat, email, or WhatsApp. We strongly encourage users who feel gambling is negatively impacting their life, relationships, or finances to seek professional help through organizations such as Yayasan Sehat Mental Indonesia, GamCare, or Gamblers Anonymous. For more comprehensive information, please visit our dedicated Responsible Gaming page.
viv77 provides gaming services on an "as is" and "as available" basis. We make no warranties or representations regarding the uninterrupted availability, accuracy, or error-free operation of the platform. To the maximum extent permitted by applicable law, viv77 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses arising from: (a) your use or inability to use the platform; (b) unauthorized access to or alteration of your transmissions or data; (c) system malfunctions, server failures, or technical errors; (d) interruptions in service due to maintenance, updates, or third-party service disruptions; (e) regulatory actions, legal restrictions, or changes in applicable law affecting our ability to provide services. Your sole remedy for dissatisfaction with viv77 services is to discontinue use of the platform. In no event shall viv77's total aggregate liability exceed the amount of deposits made by you to your account in the three (3) months immediately preceding the event giving rise to the liability claim.
All content, materials, software, logos, trademarks, graphics, designs, text, images, videos, and other intellectual property displayed on the viv77 platform are the exclusive property of viv77 or our licensed third-party content providers and are protected by Indonesian and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the viv77 platform solely for personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, reverse engineer, create derivative works from, publicly display, or commercially exploit any content from the viv77 platform without our prior written consent. The viv77 brand name, logo, and all associated trademarks are proprietary marks and may not be used without express written authorization.
These Terms & Conditions shall be governed by and construed in accordance with international gaming regulations and the laws applicable to online gaming operations. Any disputes, claims, or controversies arising from or relating to these terms or your use of viv77 services shall first be subject to good-faith negotiation between the parties. If a dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue binding arbitration in accordance with internationally recognized arbitration procedures. All arbitration proceedings shall be conducted in English. The prevailing party in any dispute resolution proceeding shall be entitled to recover reasonable legal fees and costs. Users located in Indonesia acknowledge and agree that their participation in online gaming services is subject to their own assessment of local legal compliance and that viv77 makes no representations regarding the legality of gaming services under specific Indonesian regional or municipal regulations.
viv77 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Material changes will be communicated through prominent notice on the platform, email notification to registered users, or pop-up announcement upon login. The "Last Updated" date at the beginning of this document indicates the most recent revision date. Your continued use of viv77 services following the posting of revised terms constitutes your acceptance of and agreement to be bound by the updated terms. If you do not agree with any modification, you must immediately discontinue use of the platform and close your account. We recommend reviewing these Terms & Conditions periodically to stay informed of any changes.
You may close your viv77 account at any time by contacting customer support and requesting voluntary account closure. Upon closure, any remaining account balance will be processed for withdrawal to your verified payment method, subject to completion of any pending wagering requirements. viv77 reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without notice, if we believe you have violated these Terms & Conditions, engaged in fraudulent activity, abused promotional offers, exhibited problem gambling behavior requiring intervention, or for any other reason deemed necessary to protect the integrity of the platform or comply with legal or regulatory requirements. In cases of account termination for terms violations, viv77 may forfeit all account balances including deposits and winnings.
For questions, concerns, or clarifications regarding these Terms & Conditions, or for assistance with any aspect of your viv77 account, please contact our customer support team through the following channels:
All customer support agents are native Indonesian speakers (agen berbahasa Indonesia) and are available to assist you in your preferred language. For formal legal notices or compliance inquiries, please direct correspondence to our registered email address: [email protected] with "Legal Notice" in the subject line.
By using the viv77 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in full. You further acknowledge that you are at least 21 years of age, are legally permitted to use online gaming services in your jurisdiction, and accept full responsibility for your gaming activities. If you have any questions or do not understand any provision of these terms, please contact our customer support team for clarification before using our services. Thank you for choosing viv77 as your trusted VIP gaming partner.
All users must be 21+ with valid Indonesian KTP. We enforce strict age verification to prevent underage gambling and maintain regulatory compliance.
Protect your login credentials, enable two-factor authentication, and immediately report any suspicious account activity to our support team.
Use only payment methods registered in your own name. Third-party deposits are prohibited as part of our AML (anti-money laundering) protocols.
All bonuses carry specific wagering requirements and terms. Read promotion details carefully before claiming to understand conditions.
Set deposit limits, take breaks, and use self-exclusion tools if gambling becomes problematic. Your wellbeing is our priority.
Indonesian-speaking support agents available 24/7 via live chat, WhatsApp, email, and in-app messaging for any questions or concerns.
Our customer support team is ready to clarify any aspect of these Terms & Conditions. Explore our FAQ for quick answers, review our Responsible Gaming resources, or contact support directly.